1. Who We Are

Puzzle Hunters is a UK-based business creating and selling handmade puzzle envelopes and escape-room-style games.
Email: support@puzzlehunters.co.uk
Data Controller: Puzzle Hunters

2. What Data We Collect

We may collect and process the following data:

• Contact details (name, email, shipping address, phone number)
• Order details and transaction history
• Technical data like IP address, browser type, and device information
• Site usage data (e.g., pages visited, time on page)
• Cookies and analytics data
• User-generated content (e.g., reviews or messages)

3. How We Use Your Data

We use your data for the following purposes:

• Fulfilling orders and processing payments
• Customer service and communication
• Improving the website and user experience
• Marketing (with your consent)
• Compliance with legal and tax obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, analyse traffic, and personalise content. Cookies are small files stored on your device. You can control or delete cookies at any time via your browser settings.

Types of Cookies We Use:

• Necessary Cookies: Required for basic site functionality (e.g., navigation, checkout).
• Performance/Analytics Cookies: Used to understand how visitors interact with the site (e.g., Google Analytics — anonymised data only).
• Functionality Cookies: Remember your preferences and settings.
• Third-Party Cookies: May be used by platforms like Amazon, Etsy, or payment processors when linked or embedded.

When you visit our website, you will be asked to consent to non-essential cookies via a cookie banner in accordance with PECR. You can withdraw your consent at any time.

5. Legal Basis for Processing

We process personal data based on the following legal grounds under UK GDPR:

• Performance of a contract (e.g., fulfilling your order)
• Compliance with legal obligations
• Consent (e.g., for marketing or cookies)
• Legitimate interests (e.g., preventing fraud, improving services)

6. Sharing Your Data

We do not sell your data. We may share it with:

• Payment providers (e.g., Stripe, PayPal)
• Shipping and logistics companies (e.g., Royal Mail)
• Third-party platforms (Amazon, Etsy – if you purchase there)
• Legal or regulatory authorities where required

7. Data Retention

We keep your data only as long as necessary for the purposes it was collected, including to comply with legal, tax, and accounting obligations.

8. Your Rights

You have the following rights under the UK GDPR:

• Access your data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain types of processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or loss.

10. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent data protection agreements.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or wish to exercise your rights, contact us at:
Puzzle Hunters
Email: support@puzzlehunters.co.uk